Work with us
With teams in major cities throughout Australasia and Japan, we’re always on the lookout for talented and committed people who want a meaningful career in a multi-faceted and exciting industry. You can even meet a bunch of our people on the Team page.
Training / Fulfilment / Facilities Coordinator
Auckland
Full time
Immediate
Eat coffee for breakfast?
We’re a small team of coffee pros who work hard, muck in, and are committed to delivering on our purpose of Better Coffee for All!
We’re on the hunt for a Training / Fulfilment / Facilities Coordinator to join our Auckland crew! This is a varied role with the main duties including customer support, order fulfilment, coffee training and ensuring the Auckland office runs smoothly and efficiently.
This is an ideal role for someone who has been working in the coffee industry for a while and is looking for the next step in their career.
About the role
The role has three key components:
Training
Providing fun and informative coffee training for baristas working with our coffee is a key component of the role. This is where your excellent barista skills and hospitality experience will come into their own. You’ll need to understand the pressures our customers face and respond to this with practical assistance, drawing on all of your pro-tips that you’ve picked up from your years in the industry.
Order fulfilment
Although our main order fulfilment happens from the Wellington HQ, we still send a number of orders from our Auckland office. You’ll be responsible for ensuring that all orders are despatched accurately and on time and that we have enough stock on hand (including emergency coffee) to be able to meet our customers’ needs.
Facilities management
The third component of this role is ensuring that our Auckland space is maintained and organised. You’ll liaise with cleaners, security monitoring co, pest control and other maintenance contractors to ensure that our spaces are compliant to a high standard. Our office should be warm and inviting and stocked with all the necessary bits to be able to run smoothly and efficiently.
All of this is underpinned by a focus on Customer Support. You’ll be the welcoming “face” to Coffee Supreme’s customers, whether in person, on the phone, or online.
You’ll also be providing support to others in the Auckland wholesale team, following up on customer “to-dos” as required.
About the person
We like to think of this role as “the glue” that holds the team together.
This role will suit someone who is super passionate about coffee and the hospitality industry, who is engaging, confident and self-motivated - and organised!!
Some of the main duties are:
- Develop a comprehensive knowledge of our customers and establish a warm rapport with them.
- Train baristas to make outstanding coffee, using approved Coffee Supreme techniques and approaches.
- Organise training bookings and follow up visits in the prescribed time frame.
- Keep an overview of orders and ensure they are assembled in readiness for delivery or courier collection by the set deadlines.
- Ensure we have sufficient stock on hand to fulfill orders.
- Organise emergency deliveries and/or pick ups to our Auckland customers.
- Receive incoming goods following the set process of checking, signing off and receipting into BC.
- Manage the compliance for Building WOF.
- Manage, liaise with and regularly review cleaners, pest control, security and alarm monitoring.
Key skills and capabilities:
- Strong people skills and an ability to relate to people from all walks of life.
- Have solid barista skills and possess in depth knowledge of producing espresso in a cafe environment.
- Excellent communication skills - especially spoken. Able to adjust delivery of communication to help others understand (in terms of training).
- Have experience teaching/training.
- Be very organised and work to deadlines.
- Be able to prioritise tasks and adapt to an ever-changing workload.
- Have a solution-focused attitude.
- Be flexible and willing to muck in when required.
- Hold a full clean driver’s licence.
Extra details
This is a full-time role, the ordinary hours of work usually fall between 8:30 am and 5:00 pm Monday to Friday, but some hours outside of this will be required from time to time depending on our customers' needs.
How to apply
Click "Apply Now" or email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to natalie@coffeesupreme.com
A full job description is available upon request.
Come join our team!
No Positions currently available
Keep checking back for positions or stay in touch via our social channels.
No Positions currently available
Keep checking back for positions or stay in touch via our social channels.