Work with us

Eat coffee for breakfast?

Our mission is simple: to enhance people’s lives by cultivating greater connection, creativity, and collaboration. We are dedicated to delivering Supreme moments by backing great cafés with exceptional service and training. If you believe exceptional coffee helps to raise the bar, and you thrive on seeing your customers succeed, you belong with us!

About the role

As an Account Manager, your mission is to elevate both our customers’ businesses and the Coffee Supreme brand to new heights. You will embody our values:

• Nurture Supreme Relationships: Act as a trusted partner and advisor to our café customers.
• Take Ownership: Deeply understand our customers' needs and take responsibility for their commercial success.
• Be Courageous, Curious & Creative: Drive customer growth with innovative solutions and fresh thinking.
• Take Coffee Seriously, but Not Too Seriously: Deliver exceptional service and training with a lighthearted, purpose-driven approach.

This is a dynamic, dual-focused role where you will take the lead on a portfolio of clients for all commercial matters and be the frontline expert delivering exceptional coffee training. You are customer-centric, business-focused, and expected to add significant value through your knowledge and experience.

Key Responsibilities

Nurture & Grow Customer Success (Account Management):

• Establish and maintain strong, strategic relationships with customers in your portfolio.
• Develop a deep understanding of each customer's unique needs, challenges, and goals to tailor support.
• Be the lead advisor on commercial matters: new equipment, coffee/service pricing, and new product integration.
• Develop and execute a “toolkit” of strategies to grow the profitability and commercial health of existing accounts.
• Maintain accurate customer records and follow-up actions using the CRM.

Deliver Exceptional Training & Quality:

• Create and carry out a regular, scheduled visit programme to actively engage with customers.
• Organise, schedule, and deliver professional training to our café customers, ensuring they make outstanding coffee using approved CS techniques.
• Provide detailed, constructive feedback and advice on improving their coffee programme (e.g., reducing wastage, streamlining processes, improving speed).
• Conduct in-house training and coaching for other Coffee Supreme staff to build company knowledge.

Drive New Business (Sales Programme):

• Proactively seek and establish meaningful connections with potential new customers, in line with the company strategy.
• Respond to new business enquiries, presenting the value of a partnership with Coffee Supreme.
• Construct and present customer offers, following set processes and liaising with internal departments to ensure smooth execution.

About the person

Building relationships, supporting our customers and connecting people are at the heart of the role. We're looking for a confident and driven individual who is genuine, humble, and effective working autonomously.

To get your foot in the door, you'll need top-notch barista skills, great coffee knowledge and ideally know your way around La Marzocco machinery and Mythos or Mazzer grinders. You'll have a minimum of two years' hospitality experience and ideally have worked in a management position. Being connected to an existing network of local café owners and baristas will be a huge advantage.

This role will suit someone who is super passionate about coffee and the hospitality industry, and who is engaging, confident and self-motivated. You'll need to be a great communicator with a sense of hustle and a positive outlook.

The successful applicant will:

• Have a high level of espresso-making skills in a commercial environment; this is non-negotiable.
• Have strong customer service skills and an ability to relate to people from all walks of life.
• Have strong commercial acumen and the ability to discuss P&L with café owners.
• Have established networks and knowledge of the local hospitality industry.
• Have excellent communication skills, both written and verbal.
• Be a proactive self-starter with good time management skills and relentless attention to detail.
• Muck in with the team and be effective working autonomously.
• Have a full, clean driver's licence.
• Identify with our brand and values.

Additional details

This is a full-time role. Ordinary hours of work usually fall between 7.30am and 5.00pm, Monday to Friday, but some hours outside of this will be required from time to time depending on our customers' needs, as well as events we are running or participating in.

A fully maintained company vehicle is part of the salary package, along with a mobile phone allowance and laptop.

What We Offer

• A staff coffee allowance and team discounts
• Paid time off for volunteering
• A vibrant and supportive team culture
• Opportunities for growth within the Coffee Supreme network
• A role at the heart of New Zealand’s specialty coffee community

Coffee Supreme is a certified B Corp and an equal opportunities employer. No person will be denied employment on the basis of race, age, sex, or religion.

How to apply

If you take coffee seriously (but not too seriously), and you're ready to back great cafés with great service, apply today with your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme.  

We've partnered with Kin to fill this very exciting role. If you would like to hear more about the role or have some questions before applying, please contact Kuntal for a kōrero, 021 026 39399 or email kuntal.sutaria-mehta@kin.co.nz.   

We're screening applications as they come in, so we encourage you to apply as soon as possible. Applications close on 27 June 2026

EAT COFFEE FOR BREAKFAST?

We're seeking a Senior Coffee Roaster to lead the roasting program in delivering consistent, high-quality coffee that reflects our brand standards and commitment to excellence. This position ensures the effective operation and leadership of the roasting department , supports quality control processes, and contributes to continuous improvement across sourcing, production, and training.

ABOUT THE ROLE

The roasting program  plays a crucial role in the delivery of our vision: for our brands to sit at every bench top where exceptional coffee is helping to raise the bar.

They're responsible for producing a consistent and exceptional standard of coffee for our customers and partners, building trust in our brand and maximising customer retention.

This role will be focussed on the daily preparation and roasting of our key blends and singles.

Key responsibilities include

• Leading and developing the roasting program 

• Work with the NZ Operations Manager,  NZ Production Manager, Head of Coffee and other stakeholders to ensure we have sufficient green coffee on site to fulfil production schedules.

• Prepare green coffee for roasting using the set blend recipes.

• Roast coffee according to the production schedule, ensuring roasting profiles are maintained with consistency.

• Record roasting data and perform QA and QC protocols.

• Sample and small batch roast as required.

• Play a key role in the training and development of other Roasters and Roasting Assistants.

• Fulfil all assigned service and cleaning schedules.

• Assist in keeping Production areas and equipment clean and organised at all times.

• Safely load and unload inwards and outwards goods.

• Safely store items in the warehouse in the correct bays.

• Perform regular stock takes.

• Organise, attend and participate in regular cuppings.  

• Participate in our R&D program.

• Greet and assist any customer, supplier or any other visitors to our roastery.

• Participate in events at the roastery.

It's a full time salaried position (40 hours per week).

The ordinary hours of work fall between 6.00am and 7.00pm, Monday to Saturday.

ABOUT THE PERSON

We're keen to find an experienced roaster who is excited to be on the tools, as well as working on the future development of the roasting department.

Key skills required 

• Must have a minimum of 4+ years roasting experience Ideally have experience roasting large volumes of coffee (10+ tonnes per week)

• Leadership experience

• Detailed  experience working with Cropster

• Strong attention to detail

• Be very organised and work to deadlines

• Physically fit and able to safely lift and maneuver heavy items

• Forklift licence an advantage

• Excellent communication skills

• Be able to prioritise tasks and adapt to an ever-changing workload

• Demonstrate a well-educated palate and possess a willingness to further develop skills and understanding

• Possess a high skill level in regard to roast profiling and product development

• Have a good understanding of espresso extraction and non-pressurised brewing methods

• Have a good understanding of specialty coffee farming processes

• Have a solution-focused attitude

• Experience quality controlling coffee

• Identify with our core values:

  • Nurture Supreme Relationships

  • Be Courageous, Curious and Creative

  • Take Ownership

  • Take Coffee Seriously, But Not Too Seriously

WHAT WE OFFER

• A staff coffee allowance and team discounts

• On site breakfast food provided

• Paid time off for volunteering

• A vibrant and supportive team culture

• Opportunities for growth within the Coffee Supreme network

• A role at the heart of Aotearoa’s specialty coffee community

Coffee Supreme is a certified B Corp, and an equal opportunities employer.  No person will be denied employment on the basis of race, age, sex, or religion.

HOW TO APPLY

To apply, send us your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme.